Do I have to come there to get my supplies ? |
You are welcome to drop into the office anytime during normal business hours of 8:30AM through 5:00PM, Monday-Friday. If you are unable to make it in we have free delivery service or can ship your smaller items by UPS or USPS.
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Where is Granite State Mediquip ? |
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How do I know if my insurance will cover the items that my doctor has requested for me ? |
We are contracted with many insurance carries. Our Customer Service Team can answer many of your questions about what is generally covered. It is always best for the customer to contact his/her own insurance plan and ask about covered benefits, as each plan is different. Remember that any quotes about benefits are never a guarantee of payment.
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Who can I call if I have a question about my bill ? |
Medical Billing can be very difficult to understand if there is more than one insurance involved. You can call our dedicated billing number, 603-594-2563 and someone will be happy to assist you.
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Can someone tell me how much something will cost before I order it ? |
You are welcome to call the office to ask for prices. Our staff can easily look something up for you.
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What is the return policy for items purchased at Granite State Mediquip ? |
There is a three-business day return policy for unwanted, unopened, items. Used bathroom equipment can never be returned (for sanitary/health reasons.) If the item is a special order, returns will be subject to a restocking fee set by the manufacturer/distributor.
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Who can I speak with if I have a complaint or compliment ? |
It is our mission to provide the best customer service possible. Compliments about our hard working staff are always appreciated. If you have any comments or concerns, please call 603-886-3661 and ask for our Manager. Granite State Mediquip is always interested in learning how we can provide better service to our valued customers.
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